Who coined that phrase? And how did they come to the conclusion that a Duck's Arse is tight?Not touching that one. So to speak.Anyway, today at work was the day of the 'People who wanted to wriggle out of fines they'd accrued'.I hate tight people.I do dislike people generally, a lot of the time, but one type of person I can't stand is one who doesn't fork out when they should. Hey, I kind of exploded a friendship because of it. OK, not 'because of', but it part of it.And the fact that she read my blog and I didn't realise it...Anyway, this is not about her.It's about a woman who instead of facing the fact that she owed us £5.50 for being two weeks overdue with a DVD, blamed her child. So, I'm on the Enquiry Desk, still buzzing from the Costa Coffee I'd inhaled earlier, and generally feeling quite cheerful and determined not to let customertwats get to me.A colleague on the Counter sends this boy over to me to discuss a DVD that didn't work.I think 'Oh, easy...free DVD rental as recompense'.Oh no no.The DVD that they couldn't get to work is two weeks late.I start to explain that I will take off £2.75 from the fines accrued, in lieu of the DVD not working, but that there will still be £2.75 fines left to pay.He looks confused, so I ask if he has a parent with him. Yes.He has to run outside to get them, which suggests they've done the old 'send the child in with the DVD to avoid paying fines' trick.A few minutes later this woman with an indistinct (to me) European accent strides up to the desk with her poor son tagging behind.She tells me that the DVD didn't work.I tell her it's two weeks late, and explain what I had said to the son. Thinking, 'how nice am I, waiving half of your fine for you?'Oh no no.But this is just not good enough. The DVD didn't work.Ahem. Nice Sophie. Nice Sophie. No baring your teeth now."OK yes, that is a problem. However, what I'm having trouble understanding is why the DVD is two weeks overdue, when it didn't work?"They have had the DVD for 3 weeks in total.She tells me it was the children who took it out and she knew nothing about it.This is the bit when I get properly on my high horse. Which I'm already sort of halfway on, but I put my feet in the stirrups and everything now."I understand [nods sympathetically], but as a parent and guarantor of your child's library ticket and anything they should take out on it, the responsibility is yours"......Plus...The DVD is a PG Certificate. And was on the father's library ticket. We do not let children take out any DVDs that are not Universal.The son blows his Mum's cover and says 'No, Dad knew about it'.You go! Tell that bitch. How dare she evade responsibility, and blame her children! Even if she didn't know about it, the fucking Dad did, so there!Anyway, she should have been a lawyer. And I could not be arsed to argue the toss over £5.50.She kept saying things about how we (the library) had not lost revenue due to the DVD not being returned, since it doesn't work. I tried to explain that a) it's possible to fix these things (yeah, don't ask me how...we send it to the magic DVD fixing man) and b) that's not the point. You have to take responsibility for things. And the 'parental evasion of responsibility' pisses me off.But not as much as people not coughing up.I watched the boy and his Mum leave, and there in the entrance was the shirker Dad, a small girl and a pushchair, probably with another sprog.Stop. Fucking. Breeding.You. Tight. Fucks.
Anyway, this was the worst of the day, but not the only.
The first was a lady who came rushing over with four DVDs saying that they were due back yesterday (Friday) but her husband had arrived at the library at 5 minutes past closing time, and could we waive the fines, since she'd rushed down first thing this morning?
Is it because we are only open 10.5 hours on a Friday? Until 8pm? I know it's tough, but really. Is it too much to ask? Would Blockbusters let you off?
If it were up to me she would have paid the £11.00. But, luckily for her, it's not. My supervisor suggested reducing the fine, and I think it was down to something ridiculous, so the customer agreed. And was very pleased, really. As she bloody should be.
The next one had kind of a point, I suppose. There was £16.80 outstanding on her library ticket. Which she hadn't used for 2 years.
The fine was from 2 years ago. And I showed her how the fines had been accrued. She'd renewed online, but far too late. She was trying to tell me that she renewed the books after being prompted via e-mail. I smugly (but very nicely, you understand) informed her that we do not have automated renewal reminders on our system (which is the same across the county), so this would not have happened. She conceded, and was calming down slightly.
I apologised for the fact that when she had returned the books nobody had informed her of the fines. I empathised with her that this was not something you wanted to hear two years on.
However, my interior monologue was saying "I bet you dumped the books on the counter and ran ran ran, fully aware that your owed us money". And we don't get in touch unless the books are still on the ticket, so since her ticket was clear, we wouldn't have sent a letter - it was just a case of waiting for her to come back in.
Hey, I don't make the rules.
Anyway, my supervisor was on lunch, and I didn't want to bother her with yet another fine waiving question, so I offered to waive £8.80 if she was willing to pay £8.00. Which she wouldn't have to pay all at once, and she would be able to take the books out that she wanted today.
She was fine with this. And had calmed down completely.
I'm not saying we're best friends or anything, but I am proud of my manner in dealing with her, because she was clearly not happy when she approached the desk. But left marginally happier.
I did say marginally.
In other news.
No issues with porn today.
Although I was wearing my lovely naughty underwear that gives me a Semisonic style 'Secret Smile'...